If they pay for premium service, they can send personalized messages.
The Dallas Cowboys and Life Technologies are Goodsnitch customers.īusinesses can send a generic thank you message back to the reviewer at no charge through the app. If companies choose to register with Goodsnitch, they can specify where they want the reviews sent. Reviews are sent to businesses via publicly available contact information. It also allows them to praise an employee and write a short note adding details. The app walks consumers through a handful of one-touch buttons to rate their experience. Reviewers don’t have to register or provide an email address to write a review. Launched this summer, Goodsnitch gives consumers access to a database of 65 million businesses. “If your goal as a consumer is to inflect maximum pain and retribution - and I understand that sometimes that can be what you want to do - we are just not your guy for that.” “What we say is, celebrate publicly, fix privately,” he said. Goodsnitch, which employs about a dozen workers, wants to take a positive approach, said Pace, who served as board chairman of the Salvation Army for several years. But some businesses claim the formula filters out too many positive reviews while emphasizing negative ones. The San Francisco company uses a mathematical formula to spot fake or suspicious posts. Yelp has been criticized by some businesses for the way it filters reviews.
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